Application Support Engineer

In Enschede, 25 colleagues work closely together, each with their own specialism. The organization can be described as informal and people-oriented. The lines are short, colleagues are helpful and accessible, and often fun activities are organized such as “Who can make the best spareribs” contest!

Working at Qmicro brings the best of two worlds together: the informal and small-scale setting in Enschede, supplemented by the professionalism and strong market position of the Swiss parent company Sensirion.

 

Interested?

Mail a motivation letter and CV to careers@qmicro.nl.

In case of questions about this vacancy, Sebastiaan Herber can be contacted by e-mail via careers@qmicro.nl or by phone via  +31(0) 88 6760700.

Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.

 

About the job

Are you looking for a company that designs, develops and manufactures their own products under one roof? Would you like to be challenged and contribute in a multidisciplinary team of application engineers, software developers, chemists, chip designers, mechanical engineers and researchers? Then this is the job for you!

As an Application Support Engineer you support customers in using our rapid gas analysis (GC) solutions and together with customers develop new applications and methods. You also train customers and provide customer support with the installation and field testing of gas analysis devices. You translate customer demand into application specifications and translate this into the best instrument configuration for the customer, taking into account the application, sample gas preparation and, if necessary, customer-specific software or hardware adjustments.

 

Your activities

  • Analyze the customer application demand and in close cooperation with the customer develop the application
  • At the customer, assist in commissioning first instruments (limited travel)
  • Provide online and onsite support/training to customers (limited travel)
  • Further perfect the customer support process
  • Develop documentation (white papers, manuals, presentations) targeted at the process industry
  • Specifying test protocols based on (ISO) standards and using industry standard guidelines
  • Working closely with the sales team to identify possible opportunities in the (process) industry
  • Advising in new product development based on customer specifications
  • Guide the application into production (define factory tests) and assist during pilot run
  • Troubleshooting product performance and application issues

 

What is your strength?

Work with passion on supporting customers and striving to meet their demand. Bring your experience in customer support and process industry knowledge to further enrich Qmicro.Analyze complex technical topics and come up with practical solutions, further elaborate and document. Enjoy working within a multidisciplinary R&D team and make use of your “soft” skills to work well with others.

 

What do you get?

  • Competitive salary
  • Flexible working hours
  • Informal working environment, short lines of communication, people-oriented approach
  • Challenging and motivating work

 

What do you need?

  • Relevant technical BSc/MSc education (e.g., Chemistry, Chemical Science and Engineering, laboratory science)
  • Relevant experience from working in the process industry
  • Relevant experience with supporting customers (e.g. as a field engineer)
  • Familiarity with gas chromatography
  • Knowledge of relevant standards (e.g. OIML) is a plus
  • Effective communications skills in English and preferably in Dutch
  • Resident in The Netherlands or nearby and if applicable a (permanent) working permit

 

About Qmicro

At Qmicro a group of enthusiastic and passionate people work on their own product line of gas analyzers. These are instruments with which you can accurately determine the gas composition of a gas mixture. The key of these devices is that they use chip technology and special production methods that make them small, accurate and fast. And with this, Qmicro is conquering the market.

In a diverse and professional R&D team, they design all components themselves, from metal parts and electronics to their own microchips, and they develop their own analysis software. Qmicro instruments are high-end and high-performance, which is the reason they often have to pioneer. Everyone is helpful and easy to approach, so if you have a challenge you can always spar with colleagues to come to the best solution.

Because all facets of technology come together in the instrument, it offers you the opportunity to develop yourself in various areas. So, you are not only working in your own field of expertise. In addition, they not only design their own products, but also build and test the devices themselves so everything happens under one roof.

As of February 2021, Qmicro is part of the Swiss Sensirion AG, a leading supplier of digital microsensors and systems such as gas and liquid flow sensors, differential pressure sensors and air quality sensors. With their support and broad expertise, Qmicro has the unique opportunity to accelerate further growth and development.

That is why they are happy to welcome you to their informal team of smart engineers to together develop excellent high-tech products.

‘Let’s create the best gas analysis solution together!’